Incident Update

Submit an Update to a Complaint about a Health Care Organization

Enter the complaint reference number that was assigned to you when you first submitted your complaint and click 'Validate Reference Number' button. If you do not have your complaint reference number, you will not be able to use this form. Please call the Joint Commission's Office of Quality Monitoring at (800) 994-6610. If you would like to start over, click the 'Reset' button. Once the Reference Number is validated, you will be able to enter and submit your update to the complaint.

Enter your complaint reference number:

Incident Narrative (Provide a brief overview of your complaint update)

Disclaimer

When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

It is our policy to treat your name as confidential information and not to disclose it to any other party.   However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.
Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission.